A Comprehensive Customer Relationship Management Solution
In this era of changing marketplace and ever challenging business environment, where acquiring customer is a cut throat competition, you deserve a better solution not only to manage your client’s activities but to enhance your relationship with the customers.
CR-aiM is a comprehensive yet easy to operate Customer Relationship Management Application bringing together various departments of your company on a single platform to maintain better customer relationship. Its user friendly features help you not only in customer retention but also achieve greater customer satisfaction thereby resulting into more productivity and profitability.
Key Business Advantages
- Implementation of process driven methodologies for the rapid deployment of business functionality in a dynamic, engaging and interactive environment.
- Easily manage your customer data, perform all operational task with ease, thereby streamlining your methods to improve productivity and increase profitability.
- Module for automated creation of processes methodologies for a specified period based on various parameters like product, revenue and brokerages etc.
- Role based access. Customised Dashboard system for all the users.
- Auto Assignments of roles as per the process methodologies.
- Hierarchy wise view of all assigned and pending tasks.
- Alerts/Notifications to role based users on pending tasks.
- It helps in your strategy to learn more about customers’ needs and behaviours in order to develop stronger relationships with them.
- Its advanced features help you modify the business operations as the need may be ensuring that customers are served in the best possible manner.
- It helps in identifying which customers are profitable and which are not.
- Cross-Selling of other products by highlighting and suggesting alternatives or enhancements.
- Effective targeted marketing communications aimed specifically at customer needs.
- Improve profitability by focussing on the most profitable customers and dealing with the unprofitable in more cost effective manner.
- Detailed MIS reporting system.
- API integration and plugins for 3rd party software integration.